International Payroll – Manager
This position is open only to Philippine citizens or individuals with a valid work permit to work in the Philippines.
Role Expectations
• Deliver the International Payroll operations as per client delivery expectations
• Delivery for all International Payroll clients through a team of Processor and QC Teams
• Be a client’s key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery of Managed Payroll Services for our clients.
• Ownership for customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer’s service delivery for our clients.
• Ensure that services are delivered according to SLA’s; monitor, report and analyse KPI’s regarding service excellence and customer satisfaction
• Deliver efficient change management, deployment and improvements of payroll system developed internally
• Use automation initiatives and transition activities including cost efficiency improvements.
• Build Employee Capability initiatives and ensure team members’ domain and technical competencies are up to date
• Ensure Employee engagement and retention management of the Payroll Practice team members
• Demonstrate expertise in local regulatory laws & best practices.
• Ensure change management is adequately factored for time & necessary charge back of cost to the respective cost centres/clients
Responsibilities
• Apply process knowledge to eliminate manual processes and reduce overall processing time.
• Produce analytics to improve overall efficiency.
• Partner with the client HR teams & other internal customers to ensure effective processes and issue resolution
• Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.
• Enable processes to complete quality checks for accuracy by establishing accuracy standards
• Review delivery performance and instil a culture of continuous improvement and outstanding customer service
• Ensure appropriate workload allocation, & sharing of knowledge
• Seek feedback from customers and respond to any compliments, concerns, complaints
• Work with the HR and Payroll Service Delivery Managers on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service
• Build team competency in relevant domains
• Ensure retention and instil a culture of recognition and rewards for good work.
Competencies
• Strong people management and leadership skills
• Genuine interest in contributing to people development
• Strong Business Acumen
• Sensitive and alert to customer’s needs and expectations
• Proactiveness in cooperation with other team members and management
• Excellent interpersonal, communication and negotiation skills
• Ability to prioritize, plan and structure the work towards targets
• Capability to convert issues and requirements into solutions and business opportunities
• Proficient with MS Office and extremely Tech savvy.
• Thorough knowledge of Payroll process and statutory obligations of India
• Metrics and outcome focused
• Exceptional Interpersonal Skills
• Exceptional Project and program management skills
Experience
12-15 years (Minimum 10 years of people and delivery management experience)
Apply Now!
“Not just heard about it, but experienced it – A completely remote onboarding and induction process.“
